MUFG Intime India Pvt Ltd — until 2024 better known as Link Intime India — is one of India's largest registrar and transfer agents. If your share certificate shows "Link Intime" or "MUFG Intime" as the RTA, this guide explains everything you need to know to update KYC, check your holding, transfer shares, and resolve common investor problems.
By RK Gupta, Company Secretary · Updated June 2026 · 12 min read
If you picked up a share certificate from the 1990s or early 2000s, there is a good chance the RTA name printed on it says "Link Intime India Pvt Ltd." That company has not disappeared — it has simply been renamed. In 2024, Link Intime India was acquired by MUFG (Mitsubishi UFJ Financial Group), Japan's largest financial conglomerate, and rebranded as MUFG Intime India Pvt Ltd. The CIN, the registered office address, all folio records, and every service obligation to Indian investors remain exactly where they were. Nothing was transferred or migrated — only the brand name changed.
MUFG Intime is one of India's two dominant RTAs, the other being KFintech (formerly Karvy Fintech). Between them, these two companies maintain the share registries for the vast majority of listed Indian companies. MUFG Intime alone handles upward of 60 million folios across hundreds of listed companies. That number gives you a sense of scale — on any given day, millions of ordinary Indian investors have some kind of pending matter with this RTA.
An RTA's job is to maintain the register of members on behalf of a company. They process share transfers, update KYC records, handle dividend disbursements, issue duplicate certificates, manage transmission to legal heirs, and coordinate with depositories like NSDL and CDSL for demat conversion. When you deal with a listed company's share-related matter, you are almost always dealing with their RTA — not the company directly.
The list is long, but some names investors frequently ask about include:
If you are unsure whether your company's RTA is MUFG Intime, look at the back of the physical share certificate where the registrar's name and address are printed. You can also check the company's annual report — the investor information section always names the RTA — or visit the company's investor relations page on their corporate website. A third option is to go to the BSE or NSE website, search for the company, and look under "Registrar and Transfer Agent."
MUFG Intime operates an investor self-service portal at web.linkintime.co.in. The URL still carries the "linkintime" name even after the rebrand — this is the correct and active portal, not an outdated link. From this portal you can:
To register on the portal, you need your folio number, PAN, and the email address linked to your folio. If you have never registered and do not know your folio number, look at any annual report dividend notice sent to you in the past — your folio number is printed on that communication. Alternatively, write to MUFG Intime with your name, address, and company name, and they will provide the folio number.
SEBI mandated a comprehensive KYC update exercise for all physical folio holders. The relevant forms — ISR-1, ISR-2, ISR-3, and ISR-4 — are standardised across all RTAs. MUFG Intime follows the same form set.
Processing typically takes 15–21 working days from the date of receipt of complete documents. You will receive a confirmation by email or SMS once the KYC is updated.
Unpaid dividends are one of the most common reasons investors contact MUFG Intime. If a dividend was declared but you never received the amount, the reason is almost always one of three things: the bank mandate on record is outdated, the bank account is closed, or the warrant was returned undelivered.
Log in to web.linkintime.co.in and navigate to the "Dividend" section. You can view the history of dividends declared for your folio and whether each was paid or remains unpaid. You can also use the IEPF Authority's website at iepf.gov.in to check if your unclaimed dividend has already been transferred to the IEPF (Investor Education and Protection Fund) — this happens when dividends remain unclaimed for seven consecutive years.
To ensure future dividends reach your bank account directly, you need to activate ECS (Electronic Clearing Service) through MUFG Intime. Submit Form ISR-1 with your bank details as described above. Once the bank mandate is updated, dividends will be credited electronically to your account without any cheque or warrant being sent. This is the safest way to receive dividend income.
If your dividends have been unclaimed for over seven years and transferred to IEPF, recovery requires a separate process through the IEPF Authority. We assist investors with IEPF claims — you can read about the process at our IEPF Claim Assistance service page.
When a shareholder passes away and the shares need to be transferred to a legal heir or nominee, the process is called transmission. MUFG Intime handles transmission for all companies on their registry. This is one of the more document-intensive processes, and it is where most investor complaints arise.
The exact documents required depend on whether a nomination was registered and the value of the holding. The standard checklist for most transmission cases includes:
For high-value holdings — typically above Rs 5 lakh in the case of Reliance, HDFC Bank, or similar blue-chips — many companies require a probate or succession certificate regardless of whether a nominee exists. This is the company's prerogative and MUFG Intime follows the company's specific instructions.
SEBI regulations require RTAs to complete transmission within 30 days of receiving a complete set of documents. If documents are deficient, MUFG Intime is required to send a rejection or deficiency letter within 7 days of receiving the application. Straightforward cases with a registered nominee and clean documentation are typically processed in 15–21 working days. Complex cases can stretch to 45 days or beyond — especially if the legal heir certificate needs verification or if the original certificates are very old and require additional authentication.
If you are handling transmission of shares in a company like Reliance or HDFC Bank, it helps to engage someone familiar with the process. We handle transmission cases regularly — see our Share Transmission to Legal Heir service for details on how we assist.
Physical share certificates cannot be traded on stock exchanges. To sell them or hold them in electronic form, you must dematerialise them. The process involves your Depository Participant (DP) — which could be your bank, broker, or a standalone DP — and MUFG Intime as the RTA.
The standard timeline for dematerialisation is 15 working days from the date MUFG Intime receives the physical certificates. If there is a name mismatch between the certificate and your demat account, or if the certificates are very old (pre-1990s distinctive number series), the process can be delayed.
For detailed guidance on the DRF process and what to do if your demat request is rejected, visit our Physical Shares to Demat service page.
Name mismatches are extremely common with older share certificates. Certificates issued in the 1980s and 1990s often have names spelled differently from what appears on the investor's current PAN card — due to initials being expanded, middle names added, or simple clerical errors at the time of issue. MUFG Intime handles name correction requests, but the process requires specific documentation.
You will typically need to submit Form ISR-4 along with the original share certificate, an affidavit explaining the reason for the mismatch, a Gazette notification (if the name was legally changed), and supporting identity documents showing both the old and new name. Name correction must be done at the RTA level before dematerialisation can proceed — a name mismatch will cause the DRF to be rejected. We handle these corrections regularly; see our Name Correction on Shares service for more information.
When you need to contact MUFG Intime directly, here are the channels available to you:
MUFG Intime India Pvt Ltd
C-101, 247 Park, L.B.S. Marg,
Vikhroli (West), Mumbai – 400 083
Maharashtra
Toll-Free: 1800-1020-878 (available on working days, 9:00 am to 6:00 pm)
Email: rnt.helpdesk@mufgintime.com
Portal URL: web.linkintime.co.in
You can raise a service request, check status, and upload documents through the portal.
MUFG Intime has branch offices in several cities including Delhi (Naraina Industrial Area), Kolkata (Tata Centre), Chennai (Surya 35), Bengaluru (Prestige Meridian II), Hyderabad (OSB Centre), and Ahmedabad (Devpath Building). If you want to submit documents in person, call the helpline to confirm the current address of the branch nearest to you before visiting — branch addresses occasionally change.
If MUFG Intime does not respond within a reasonable time, or if you are unsatisfied with their resolution, you have two formal escalation options.
SCORES (Securities and Exchange Board of India Complaint Redressal System) is available at scores.sebi.gov.in. Register on the portal, file a complaint against the RTA or the company, and SEBI will send it to them for resolution. SEBI monitors response timelines — most RTAs respond to SCORES complaints within 30 days because non-response attracts regulatory action.
For disputes that cannot be resolved through the SCORES route, SEBI's Online Dispute Resolution platform is available at smartodr.in. This is an alternative dispute resolution mechanism where you can pursue mediation or arbitration. It is more suitable for disputes involving monetary claims — for example, if MUFG Intime has wrongly rejected a transmission and you have incurred a loss because of the delay.
In my experience handling investor cases, here are the issues that come up most frequently with this RTA:
MUFG Intime handles an enormous volume — millions of folios, hundreds of companies. Service requests often take longer than the SEBI-mandated timelines, particularly during peak periods (post-AGM season, after major corporate actions). Follow up on your submitted requests every 10 working days. The portal allows you to check request status; use it.
Legally, MUFG Intime must provide a specific written reason when returning documents. In practice, rejection letters are sometimes vague. If you receive a rejection, call the helpline and ask for clarification in writing before resubmitting. Do not resubmit without understanding exactly what was wrong — otherwise the same documents will come back again.
If MUFG Intime's records show an outdated address, couriers carrying your share certificates (for return after processing) may go to the wrong address. Before sending any physical documents, confirm and update your address on the portal. Get an acknowledgement of the address update before proceeding.
Always send original share certificates by Speed Post with acknowledgement due, or by a tracked courier service. Keep the tracking number. If the RTA claims they did not receive your documents, the tracking record is your only proof. We have seen cases where investors sent originals by ordinary post and the certificates were simply lost — with no recourse.
If the original share certificate is already lost — before you have had a chance to submit it — you need to follow a separate process for obtaining a duplicate certificate. This involves filing an FIR, publishing a newspaper notice, and submitting an indemnity bond. See our Lost Share Certificate service for the complete process. Once the duplicate is issued by MUFG Intime, you can then proceed with transmission or dematerialisation.
Questions Indian investors ask about MUFG Intime and Link Intime
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Confidential · Free · No obligation · Rajendra Kumar Gupta, ICSI Fellow Member
