If your shares are registered with KFintech — formerly known as Karvy Computershare — this guide explains what KFintech does, how to access your account through the KPrism portal, how to update your KYC, and what to do if you are facing problems with transmission, demat, or dividend.
By RK Gupta, Company Secretary · Updated June 2026 · 13 min read
KFin Technologies Limited — known commercially as KFintech — is one of India's two largest Registrar and Transfer Agents (RTAs). An RTA is essentially the backbone of the shareholder services system. When you hold shares in a company, the company does not directly maintain your personal records. It appoints an RTA to do that work on its behalf.
The RTA holds your folio number, address, bank account details, KYC documents, and nomination records. All dividend warrants are processed through the RTA. When you request a name correction, address change, share transmission after death, or conversion of physical shares to demat, the work goes through the RTA — not the company directly.
KFintech's registered office is at Selenium, Tower B, Plot No. 31 & 32, Financial District, Nanakramguda, Serilingampally, Hyderabad — 500 032, Telangana. The company is listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) under the ticker symbol KFINTECH. As of 2025, it serves more than 5,000 companies as their RTA and manages investor services for approximately 93 million folios across the country.
If you have old share certificates that mention Karvy Computershare, do not be alarmed. Karvy Computershare Private Limited was the RTA arm of the Karvy Group, a large Hyderabad-based financial services conglomerate. In 2019, following the major regulatory action by SEBI against Karvy Stock Broking for misusing client securities, the RTA business was ring-fenced, separated from the broking entity, and renamed KFin Technologies. General Atlantic subsequently invested in the company, and it was listed on the stock exchanges in 2022.
Your folio, share records, and all historical data remain intact. Everything that was with Karvy Computershare is now with KFintech. You deal with KFintech for all ongoing service requests.
KFintech handles RTA services for a large number of India's most prominent listed companies. If you hold shares in any of these, KFintech is your RTA:
The full list runs into thousands of companies. You must check the actual share certificate or the company's annual report to confirm which RTA has been appointed. The two largest RTAs in India are KFintech and MUFG Intime India Private Limited (formerly Link Intime). Bigshare Services and Purva Sharegistry Private Limited are other RTAs but handle a smaller number of companies. If your certificate does not mention KFintech, you may be dealing with a different RTA entirely.
There are four reliable ways to check:
If you hold the shares in demat form, the RTA is associated with the underlying ISIN (security). Your DP account statement will show the company name, and you can verify the RTA assignment from the NSDL or CDSL website by searching for the company.
KFintech operates a dedicated self-service portal for shareholders at kprism.kfintech.com. This is the primary digital interface for investors to check their holdings and raise service requests.
Go to kprism.kfintech.com. You can log in using your PAN, folio number, or registered mobile/email OTP. First-time users will need to register by providing their PAN and folio number. The system links all your folios across all KFintech-serviced companies under one PAN-based login, which is quite useful if you hold shares in multiple companies.
SEBI mandated a new set of KYC forms for physical shareholders starting 2022. These are the ISR forms, and KFintech processes all KYC updates through them. You cannot send an informal letter asking for changes — you must use the correct form.
Form ISR-1 is used for updating or correcting the registered name, address, email, and mobile number in your folio. If your name is spelt incorrectly on the certificate or the address has changed, ISR-1 is the starting point. You need to attach a self-attested copy of PAN, Aadhaar, and — if changing the name — proof of the name change such as a marriage certificate or gazette notification. For more on name-related issues, see our guide on name correction on shares.
Form ISR-2 is used for updating the bank account registered against a folio. This matters because all dividend payments for physical folios are made by NECS (National Electronic Clearing Service) to the registered bank account. If the bank account is wrong or outdated, dividends will bounce. To submit ISR-2, you need a self-attested cancelled cheque with your name printed on it, or a bank certificate from your branch confirming the account details. Passbook copies are also accepted by most RTAs.
Form ISR-3 allows you to record or update your specimen signature in the RTA's system. This is required especially when an investor's signature has changed significantly over the years and the old signature on record no longer matches current documents. The form must be attested by a bank official or a notary.
Form ISR-4 is used to register a nomination for physical folios, or to change or cancel an existing nomination. SEBI has made nomination mandatory for physical folios and has from time to time imposed freezing of folios where nomination is absent. If you have not yet added a nominee to your physical share folio, do it now through ISR-4 to avoid complications later.
Completed ISR forms along with self-attested documents should be sent to KFintech's RTA office. The Hyderabad address is the central processing point: KFin Technologies Limited, Selenium Tower B, Plot 31-32, Gachibowli, Financial District, Nanakramguda, Hyderabad – 500 032. You can also submit at KFintech's branch offices in Mumbai, Delhi, Kolkata, Chennai, Bangalore, Pune, Ahmedabad, and other major cities. Sending via speed post with acknowledgement is advisable. Do not send originals — always self-attest copies and retain photocopies of everything you dispatch.
KFintech's investor helpline number is 1800-309-4001, which is toll-free and operates on working days. Their investor relations email is einward.ris@kfintech.com. For online service requests, the KPrism portal at kprism.kfintech.com has a built-in complaint and tracking mechanism.
KFintech also has a physical service centre network. Major branch addresses include:
If you are in Jaipur or Rajasthan and need to visit a branch, the nearest KFintech office is typically in Jaipur city. You can confirm the current address on kfintech.com before visiting.
Unclaimed dividends are a common problem, particularly for older physical folio holders. If a company declares a dividend and you never receive the warrant or the NECS credit, here is what to do.
If a dividend has been unclaimed for 7 consecutive years from the date it was declared, the company is legally required to transfer both the dividend amount and the underlying shares to the Investor Education and Protection Fund (IEPF). Once the transfer happens, you have to claim your money and shares back from the IEPF Authority through a separate process, not from KFintech directly. This involves filing Form IEPF-5 on the MCA portal and submitting physical documents to the company's Nodal Officer.
For detailed guidance on this process, see our page on IEPF claim assistance.
When a shareholder dies, the legal heirs or nominees need to get the shares transferred into their name through a process called transmission. KFintech handles transmission for physical folios of all companies under its RTA purview.
Processing time at KFintech is typically 30 to 45 days after receipt of a complete and correct document set, as per SEBI's stipulated timelines. Rejections happen when names do not match across documents, when affidavits are not on stamp paper of the correct denomination, or when the TRF is incomplete. For professional assistance with share transmission, see our share transmission to legal heir service.
If you still hold physical share certificates and want to convert them to demat form, KFintech processes Dematerialisation Request Forms (DRFs) submitted through your Depository Participant (DP). You do not send the DRF directly to KFintech — your DP sends it on your behalf after capturing it in the NSDL or CDSL system.
KFintech can reject a DRF if the name on the certificate does not match the demat account holder name, if the distinctive numbers do not match, or if the certificates are found to be already transferred or locked. If you face rejection, contact Investor Helpdesk for assistance — see our detailed guide on physical shares to demat conversion.
Name mismatch is probably the single most common problem investors face when dealing with KFintech. This happens when the name on the physical share certificate does not exactly match the name on the investor's PAN card or Aadhaar. Typical situations:
If the discrepancy is minor — a spelling error, abbreviated name, or missing middle name — you can submit ISR-1 along with an affidavit explaining that the two names refer to the same person. KFintech may accept this with supporting identity documents. For a name change due to marriage, you need to submit a marriage certificate alongside ISR-1 and the affidavit.
If the discrepancy is significant, KFintech may ask for a court affidavit with newspaper advertisements confirming the name change, or an officially executed gazette notification. In some cases, transmission-related name mismatches (when the deceased's name on the certificate differs from what appears on the death certificate) require an affidavit from a magistrate. Our dedicated page on share name correction covers this in more detail.
If you have lost your original physical share certificates, you need to approach KFintech through the company to get duplicate certificates issued. The process involves filing a police FIR, publishing a newspaper advertisement in two newspapers (one English, one regional), submitting an Indemnity Bond and Affidavit to the company, and paying a duplication fee set by the company. KFintech then issues the duplicate certificate after the company's approval. See our detailed guidance on lost share certificate recovery.
Investors frequently complain about slow processing, unresponsive helpline numbers, and rejection of documents without clear explanation. Here is the escalation path if your matter is not resolved at the KFintech level:
If you have already called or emailed KFintech without resolution, log in to kprism.kfintech.com and raise a formal service request with your complaint. This creates a documented record with a ticket number, which is important for subsequent escalation.
Every listed company appoints a Compliance Officer and a Nodal Officer for investor grievances. Their names and contact details are available in the company's annual report and on its website under investor relations. A formal written complaint to the company's Nodal Officer often prompts KFintech to act faster, because the company is ultimately responsible for ensuring investor servicing standards are met.
SCORES — the SEBI Complaints Redress System — is available at scores.sebi.gov.in. After registering on the portal, you can file a complaint against the company (not against KFintech directly) for delay in processing your share-related service request. SEBI mandates that companies resolve SCORES complaints within 30 days. If the company does not resolve it, SEBI can take regulatory action. SCORES complaints are taken seriously and usually result in the matter being expedited.
SEBI has also set up an Online Dispute Resolution (ODR) portal at smartodr.in for disputes between investors and listed companies or RTAs. For cases involving monetary claims, ODR can be faster than SCORES.
India has several RTAs registered with SEBI, but the market is dominated by two: KFintech and MUFG Intime India Private Limited. MUFG Intime (earlier known as Link Intime India Private Limited) handles shares of Tata group companies, Reliance Industries, HDFC group, Axis Bank, Kotak Mahindra Bank, and several others.
Beyond these two, Bigshare Services Private Limited (Mumbai) and Purva Sharegistry Private Limited (Mumbai) operate as smaller RTAs serving mid-cap and small-cap companies. If your certificate mentions any of these names, the contact details and processes differ from KFintech. Do not send documents to KFintech if your RTA is someone else — it will not be processed and you will lose time.
Investor Helpdesk can help you identify the correct RTA before you dispatch any documents, which saves considerable time and money.
Questions Indian investors ask about KFintech and share services
Check your physical share certificate — the name and address of the RTA is printed on it. If it says KFintech, KFin Technologies, or Karvy Computershare, then KFintech is your RTA. You can also check the company's annual report or contact the company's investor relations team directly. For demat shares, your DP account statement will show the RTA details against each holding. You can also call KFintech's toll-free helpline at 1800-309-4001 and provide your folio number to confirm.
You can initiate an update through the KPrism portal at kprism.kfintech.com, but SEBI rules require that bank detail changes for physical folios be submitted with a self-attested cancelled cheque leaf and a signed ISR-2 form. KFintech does not accept bank changes purely online without supporting documents, because the change directly affects dividend payments. Demat account holders should update bank details through their depository participant instead, not through KFintech.
After KFintech receives a complete set of documents, they are required to process transmission within 30 days under SEBI regulations. In practice, if documents are in order, most transmissions are processed in 21 to 45 days. Incomplete document sets, discrepancies in names across documents, or missing affidavits will result in rejection and restart the timeline from zero. Having a professional review your documents before submission significantly reduces the risk of rejection.
KFintech issues a rejection letter specifying the reason. Common reasons include a name mismatch between the share certificate and death certificate, missing affidavit, unclear notarisation, or incomplete ISR forms. You can re-submit with corrected documents. If KFintech continues to reject a clearly valid request without sufficient reason, escalate first to the company's Nodal Officer for investor grievances, and then file a complaint on SEBI's SCORES portal at scores.sebi.gov.in. SEBI mandates resolution of SCORES complaints within 30 days.
KFintech (KFin Technologies Limited) is the successor entity to Karvy Computershare Private Limited, which was the RTA division of the Karvy Group. In 2019, following a major regulatory crisis at Karvy Stock Broking, the RTA business was separated and renamed KFin Technologies. The company is now independently listed on NSE and BSE under the ticker KFINTECH and is backed by General Atlantic. All folios and records previously held by Karvy Computershare are now managed by KFintech — your shareholding data is intact.
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